Frequently Asked Questions

You must be at least 18 years old, or the higher minimum age required by the operator's license jurisdiction, to register on 10wan. You also need a valid email address and must not already hold an existing account. Each person is permitted one account only. Local laws in Pakistan may impose additional restrictions, and it is your responsibility to verify that participating on the platform is lawful in your jurisdiction before registering.

Visit the 10wan homepage and click the registration button. You will be asked to provide your full name, date of birth, residential address, email address and a secure password. Once you have submitted the form, check your inbox for a verification email and follow the link to activate your account. The entire process takes just a few minutes.

No. 10wan strictly enforces a one-account-per-person policy. Duplicate accounts — whether under the same name, the same device, the same IP address or the same payment method — are treated as multi-accounting and may result in permanent closure of all associated accounts and forfeiture of any funds held within them.

10wan requires a government-issued photo ID — your CNIC, passport or driving licence is accepted — alongside a recent proof of address such as a utility bill or bank statement dated within the last three months. Proof of your payment method may also be requested. KYC must be completed before your first withdrawal is processed, and may be requested at any point during your account's lifetime.

Click the "Forgot Password?" link on the login screen and enter your registered email address. You will receive a password reset link in your inbox. If the email does not arrive within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] and we will assist you through a secure identity verification process.

Some details — such as display preferences — can be updated directly from within your account settings. For sensitive information such as your registered email address or residential address, you will need to contact the support team at [email protected]. A verification step may be required to confirm your identity before changes are applied.

The available deposit methods are displayed in the cashier section of your account at the time of transaction and may vary. Payment method names familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are referenced as local context only. These providers are named for familiarity and do not endorse or support gambling transactions. Check the cashier for current availability.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of the transaction. They are subject to change without notice. Where PKR amounts are referenced on the platform, they are for illustrative purposes; the actual currency applied to your account depends on your account currency settings selected at registration.

Most deposits are credited to your 10wan account instantly after confirmation from the payment provider. In rare cases, processing delays at the provider's end can cause a short delay. If your deposit has not appeared within 30 minutes and has been debited from your payment account, contact support at [email protected] with your transaction reference and we will investigate promptly.

Navigate to the cashier, select Withdrawal and choose your preferred method. Withdrawals are generally processed to the same payment method used for your most recent deposit. Your KYC verification must be complete before any withdrawal is approved. The minimum withdrawal amount and processing time vary by method and are displayed in the cashier. Withdrawals are only sent to accounts registered in your own name.

Common reasons include incomplete KYC verification, outstanding wagering requirements on active bonus funds, a mismatch between your account details and the payment account, or a pending security review. Check your email for any communication from our team, then contact [email protected] with your withdrawal reference if the issue persists. We aim to resolve all withdrawal queries within 24 hours.

10wan does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own transaction charges, currency conversion fees or international transfer costs independently of 10wan. We recommend checking your provider's terms before initiating a transaction. Any applicable fee information is also displayed in the cashier at the time of the transaction.

10wan offers a wide selection of entertainment options including live dealer casino games — such as live roulette, live baccarat and live blackjack — video slots from leading game studios, table game variants, and a sportsbook covering cricket, football, UFC and other major sporting events. The live casino section recreates the atmosphere of a real casino with real dealers streamed in HD.

Yes, the 10wan sportsbook includes cricket markets covering Pakistan international fixtures, PSL/T20 matches and ICC tournaments such as the World Cup and Champions Trophy. Odds are updated in real time and pre-match as well as in-play markets are available depending on the event. 10wan has no affiliation with the PCB, PSL or the ICC — these competitions are referenced for sports betting context only.

Slot games on 10wan use certified Random Number Generator (RNG) technology, which means every spin outcome is statistically independent of the one before it. Published Return-to-Player (RTP) figures are provided by the game developer and represent long-run theoretical averages, not guaranteed returns per session. Each slot's rules, paylines and bonus features are explained in the information panel within the game interface.

Yes. The 10wan platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, the cashier, account settings and customer support directly from your phone's browser without needing to download a separate application. For the best experience, use an up-to-date browser and a stable internet connection — which is generally widely available across major Pakistani cities.

In the event of a disconnection during a game round or live bet, the 10wan server records will determine the outcome. Any wager already placed and confirmed on the server at the point of disconnection remains valid and will be settled according to the server's recorded result. We recommend using a reliable network connection — available in most areas including Karachi, Lahore, Islamabad and other major cities — to avoid interruptions.

New players may be eligible for a welcome bonus on their first qualifying deposit. The exact bonus amount, percentage match, minimum deposit threshold and wagering requirements are stated on the welcome offer page at the time of registration. The welcome bonus is available once per person, per household and per payment method. Check the current offer in the promotions section of the platform after registration.

A wagering requirement is the total value of real-money bets you must complete before bonus funds or bonus-derived winnings become eligible for withdrawal. For example, a 20x wagering requirement on a PKR 1,000 bonus means you must wager a total of PKR 20,000 before the bonus converts to withdrawable cash. Not all games contribute equally — check the specific promotion terms for the list of contributing game types.

Yes. All bonuses on 10wan carry an expiry date and a wagering deadline, both of which are clearly stated in the specific promotion's terms at the time the bonus is credited. If the wagering requirement is not completed within the stated timeframe, the bonus funds and any associated winnings are forfeited automatically. We recommend reviewing these terms before accepting any offer.

Not necessarily. Most bonuses on 10wan specify which game categories contribute toward the wagering requirement and whether any games are excluded entirely. Live casino wagers, for instance, may contribute at a lower rate than slots on certain promotions. The full list of eligible and excluded games is published in the terms of each specific offer. Playing on excluded games does not progress your wagering requirement.

Bonuses may be voided if the terms of the promotion were not met — for example, the bonus expired before wagering was completed, a withdrawal was requested before clearing the requirement, or behaviour suggesting bonus abuse (such as multi-accounting or placing offsetting bets) was detected. If you believe your bonus was removed in error, contact [email protected] with your account details and we will review the case.

10wan uses TLS/SSL encryption on all connections between your device and our servers. Passwords are stored using industry-standard hashing — they are never stored in plain text. Financial transactions are handled by compliant payment processors who maintain their own security standards. Access to personal data within our team is restricted on a strict need-to-know basis. For full details, see our Privacy Policy.

10wan provides deposit limits, loss limits, session-time reminders, reality-check notifications, cooling-off periods (24 hours to 30 days) and self-exclusion (6 months to permanent). All tools are accessible from your account dashboard or by contacting [email protected]. Limit reductions apply immediately; increases require a mandatory cooling-off period before taking effect. Self-exclusion requests are processed within 24 hours. See our Responsible Gambling page for full details.

Email [email protected] with the subject line "Self-Exclusion Request", including your registered email address and the period you require — 6 months, 1 year, 3 years or permanent. After a brief identity confirmation, your account will be blocked within 24 hours and all promotional communications will be suppressed for the duration. Permanent exclusions cannot be reversed. Timed exclusions require a deliberate reinstatement request once the period ends.

You can reach the 10wan support team at [email protected]. Support is available 24 hours a day, 7 days a week, in both English and Urdu. For account-specific requests such as KYC submissions, withdrawal queries, responsible gambling tools or self-exclusion, please include your registered email address in your message so our team can locate your account quickly and assist you without delay.