Player Protection

Responsible Gambling at 10wan

At 10wan, responsible play is not a box-ticking exercise — it is a core part of how we operate. This page explains the tools available to you, the warning signs to watch for, and where to find support if gambling stops being entertainment.

If gambling is causing you distress right now, please stop playing and reach out for support. Self-exclusion and account-closure requests can be submitted at any time by contacting [email protected]. We will act on your request without delay.

Play for Fun. Not to Recover.

Gambling is entertainment. If it starts to feel like something else, the tools on this page are here for you.

Adults 18+ only, or the higher minimum required by the operator/license jurisdiction.

Our Commitment to You

10wan is an online entertainment platform, and like all forms of entertainment, gambling carries a risk that it can become harmful for some individuals. We take that risk seriously. Responsible gambling at 10wan is not an afterthought — it is built into the product from the ground up, because we believe a player who gambles within their means and for enjoyment is the only kind of player we want to serve.

Every registered Account on 10wan has access to a suite of player-protection tools: deposit limits, loss limits, session-time reminders, cooling-off periods and full self-exclusion. None of these tools require approval from a manager or a waiting period — you can set them immediately from your account dashboard, or by contacting our support team at [email protected], available 24 hours a day.

We also monitor gameplay patterns internally. If our systems flag behaviour that may indicate a player is gambling beyond their means, our support team may reach out directly. This is not about restricting enjoyment — it is about making sure that 10wan remains a positive experience rather than a harmful one.

Pakistan presents a specific context for online gaming. 10wan does not claim to be regulated by the Government of Pakistan, the Pakistan Telecommunication Authority or any Pakistani provincial authority. We strongly encourage all players to understand the Prevention of Gambling Act, 1977, and any applicable local regulations before participating on this platform. Regardless of legal context, responsible play is a standard we hold ourselves to unconditionally.

Principles of Responsible Play at 10wan

Gambling is entertainment, not a way to make money or recover financial losses. Every session should have a pre-set budget and a firm stopping point.

Only use money you can afford to lose. Never gamble with funds set aside for rent, utilities, food, education or other essential commitments.

Take regular breaks. Session-time reminders on 10wan will alert you after a preset duration. Use them — they exist precisely for moments when time passes unnoticed.

Never gamble under the influence of alcohol, strong medication or emotional distress. Impaired judgement and high-stakes decisions are a harmful combination.

Keep gambling in balance with other activities. If cricket, live casino or slots are the primary source of excitement in your daily routine, that is a warning sign worth taking seriously.

Player Protection Tools

Every tool below is available to all 10wan Account holders — free, immediate and always active

Available Now

Deposit Limits

Set a maximum amount you are allowed to deposit within a defined period — daily, weekly or monthly. Once set, a limit increase cannot take effect until a cooling-off period has elapsed. Reductions apply immediately. You can set this in your Account dashboard at any time.

Available Now

Loss Limits

Cap the total amount you are permitted to lose within a daily, weekly or monthly period. When your loss limit is reached, further wagering is suspended until the period resets. This tool is one of the most effective ways to ensure your gambling stays within a budget you have consciously decided in advance.

Available Now

Session Time Limits

Define the maximum duration of a single gambling session. When your session limit is reached, you will receive a notification and the option to either log out or extend with a deliberate confirmation step that interrupts automatic continuation. Short sessions and frequent check-ins are strongly recommended.

Instant Effect

Cooling-Off Period

Take a short break from the Platform — 24 hours, 48 hours, 7 days or 30 days — without permanently closing your account. During a cooling-off period, you cannot log in or place any wagers. The period cannot be shortened once activated. Cooling-off is ideal if you notice early warning signs that your play is becoming compulsive.

Instant Effect

Self-Exclusion

Self-exclusion is a formal, longer-term block on your account — available for periods of 6 months, 1 year, 3 years or permanently. Once activated, it cannot be reversed before the period ends. To request self-exclusion, contact us at [email protected]. We process all self-exclusion requests within 24 hours, usually sooner.

Available Now

Reality Check Reminders

Enable regular pop-up notifications during active play that show you how long you have been logged in and how much you have wagered in the current session. These reminders are designed to break the flow of continuous play and encourage a conscious decision to continue or stop rather than an automatic one.

How Limits Are Applied

Daily

Resets every 24 hours from the time the limit was set

Weekly

Resets every 7 days from initial activation date

Monthly

Resets on the calendar month corresponding to your start date

Increases

Limit increases require a mandatory cooling-off period before taking effect

How to Self-Exclude

Self-exclusion is the strongest player-protection tool available on 10wan. It completely blocks access to your account for a defined period and is an important step if you feel your gambling has become a problem. The process is simple and our support team will never try to dissuade you from using it.

1
Contact Support Directly

Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the exclusion period you want (6 months, 1 year, 3 years or permanent). Support is available 24/7 in English and Urdu.

2
Identity Confirmation

For your protection, we will confirm your identity before activating the exclusion. This step exists to ensure that exclusions cannot be placed on accounts by third parties without the Account holder's knowledge.

3
Immediate Account Block

Once confirmed, your account will be blocked within 24 hours — typically within a few hours of the request being processed. You will not be able to log in, deposit or wager during the exclusion period.

4
Marketing Suppression

All marketing communications — bonus offers, promotional emails, SMS notifications — will be suppressed during your self-exclusion period. We do not send promotional material to self-excluded players under any circumstances.

5
Reinstatement (Timed Exclusions Only)

When a timed exclusion period expires, reinstatement is not automatic. You must contact support to reactivate your account, and a mandatory reflection period applies. Permanent exclusions cannot be reversed.

Warning Signs of Problem Gambling

The following behaviours may indicate that gambling is no longer purely entertainment. If several of these apply to you, we strongly encourage you to use one or more of the tools above and to seek independent support.

Chasing losses — placing additional bets to try to win back money you have already lost, rather than accepting the loss and stopping.

Gambling with essential funds — using money allocated for rent, utility bills, food, education or family expenses to fund gambling activity.

Inability to stop — repeatedly trying to cut back or stop gambling but finding yourself returning regardless of the decision you made.

Concealment — hiding gambling activity, financial losses or time spent on gambling platforms from family members, friends or colleagues.

Borrowing to gamble — taking loans, using credit cards beyond your means, or asking family or friends for money specifically to fund gambling sessions.

Emotional dependency — feeling irritable, anxious or depressed when not gambling, or using gambling as a way to escape stress, loneliness or emotional problems.

Escalating stakes — needing to wager progressively larger amounts to achieve the same level of excitement that smaller bets previously provided.

If you recognise yourself in three or more of the above, please stop playing now and contact [email protected] to activate self-exclusion or a cooling-off period. Do not wait until the next session.

Quick Self-Assessment

Ask yourself these questions honestly. If your answer to two or more is "yes", consider using the tools above or speaking to a support professional.

01

Have you ever gambled for longer than you planned, or found it difficult to stop once you started playing?

02

Have you placed bets or made deposits using money you needed for household expenses, bills or family obligations?

03

Have you returned to gambling after a loss specifically to try to win back what you lost, rather than choosing to stop?

04

Have you ever felt that you needed to keep your gambling activity, frequency or the amounts involved a secret from people close to you?

05

Has gambling begun to take priority over work, studies, family time, or social relationships in a way that concerns you?

06

Do you feel restless, anxious or irritable when you are not gambling, or when circumstances prevent you from accessing a platform?

07

Have you borrowed money from family members, friends or financial services specifically to fund gambling, or to cover losses from gambling?

08

Have you previously tried to reduce or stop gambling — whether for a day, a week or longer — but found yourself returning despite your intention?

This self-assessment is not a clinical diagnostic tool. If your answers concern you, please contact our support team or seek guidance from a qualified mental health professional familiar with behavioural addictions. Support is available in English and Urdu at [email protected].

Support Resources

If you or someone you know needs support with gambling-related harm, the following types of professional help are available

Behavioural Health Professionals

Psychiatrists, clinical psychologists and counsellors specialising in behavioural addictions — including gambling disorder — are available across major Pakistani cities including Karachi, Lahore, Islamabad and Rawalpindi. Referrals can often be obtained through a general physician or a hospital's psychiatric department.

Counselling Services

Private and non-governmental counselling services in Pakistan offer confidential support for individuals experiencing gambling-related stress, financial hardship or relationship difficulties arising from problematic gambling. Sessions are available in both English and Urdu at many centres in major cities.

Family & Social Support

Involving a trusted family member or close friend in your decision to reduce or stop gambling can significantly improve outcomes. Letting someone you trust know about your situation creates accountability and provides emotional support during the process of changing gambling habits.

Financial Counselling

If gambling has created significant debt or financial difficulty, a qualified financial counsellor or social welfare advisor can help you understand your options — including debt restructuring, financial planning and budgeting — without judgment.

10wan Support Team

Our support team is available 24 hours a day, 7 days a week at [email protected]. We can immediately activate deposit limits, loss limits, cooling-off periods or self-exclusion on your account. We can also signpost you to further support resources if needed.

Important: 10wan does not operate or endorse any specific third-party counselling service. The above describes the types of support available in Pakistan generally. We encourage you to seek qualified professional help from a service appropriate to your specific situation. Our support team at [email protected] can help identify next steps.

Protecting Young People

10wan is strictly for adults aged 18 years and over, or the higher minimum age required by the operator's license jurisdiction. No individual below the applicable minimum age may register, deposit or wager on the platform. This is a non-negotiable condition of use, and age verification is conducted as part of the KYC process.

We strongly recommend that adults sharing a device or household with minors take additional precautions to prevent underage access to gambling platforms. Simple but effective measures include:

  • Always log out completely from your 10wan account when you are not actively using it
  • Enable a screen lock or password protection on shared devices
  • Do not save your login credentials in a browser that children can access
  • Consider parental control or content-filtering software on shared family devices
  • Have open conversations with young people about the nature of gambling, the risks involved and the adults-only requirement

If you suspect that a minor has accessed your account or registered independently, contact us immediately at [email protected]. We will close the account, refund any deposits where legally permissible, and ensure the minor's data is handled appropriately.

Adults Only — 18+ or Higher

The minimum age to use 10wan is 18 years, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may also impose restrictions. Age alone does not make gambling lawful in every jurisdiction. You are responsible for understanding and complying with applicable local law before participating on this platform.

Our Underage Protection Commitments

Age verification is mandatory during KYC — no withdrawal is processed without it

Accounts flagged as potentially belonging to minors are suspended pending verification

Winnings accrued by confirmed minors are forfeited in full

Marketing is never targeted at individuals who have not confirmed their age

Play at 10wan — Responsibly and Confidently

You now have the full picture of the tools, safeguards and support available to you. Set your limits before you play, check in with yourself regularly and remember: the moment gambling stops being enjoyable, these tools are here to help you step back safely.

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Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. Gambling can be addictive — if you need help, contact [email protected] anytime.