This Privacy Policy explains what personal data 10wan collects from users, how that data is used, who it may be shared with, how long it is retained and what rights you hold over your own information. Please read it carefully before registering an account.
A plain-English summary of the six most important privacy principles at 10wan
Registration details, identity documents for KYC, transaction records, device and session data, and communications with our support team. We collect only what is necessary to operate your account safely and legally.
To manage your account, process deposits and withdrawals, verify your identity, comply with legal obligations, detect fraud, personalise your experience and deliver customer support in English and Urdu.
Data is shared only with service providers essential to platform operation — payment processors, KYC verification partners and IT infrastructure providers — under strict contractual data-protection obligations.
TLS/SSL encryption on all connections, secure server infrastructure, access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews of data handling processes.
Account data is retained for as long as your account is active and for a defined period thereafter in line with legal and compliance obligations. Transaction records may be held for longer periods required by applicable regulations.
Depending on your jurisdiction, you may have the right to access, correct, restrict processing of or request deletion of your personal data. Contact our support team to exercise these rights.
10wan ("we", "us", "the Operator", "the Platform") is committed to protecting the personal data of all individuals who interact with the 10wan website at https://10wan.cam ("the Platform"). This Privacy Policy sets out the categories of personal data we collect, the purposes for which that data is processed, the circumstances in which it may be shared, the measures taken to protect it and the rights available to you as a data subject.
This Policy applies to all users of the Platform, including registered Account holders, visitors who have not yet registered, and individuals who contact our customer support team. It should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy.
By registering an account or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
When you create an Account on 10wan, we collect the information you provide during the registration process, including:
To comply with applicable identity verification requirements, we may collect:
We record all financial transactions conducted through the Platform, including deposits, wagers, winnings, bonuses credited, bonus adjustments and withdrawal requests. We do not store complete payment card numbers; sensitive financial data is handled by compliant payment processors.
Our servers automatically record certain technical data when you access the Platform, including:
When you contact our support team via email or live chat, we record the content of that communication and any attachments provided for the purposes of resolving your query and maintaining a service history.
Where you utilise responsible gambling tools — such as deposit limits, self-exclusion or reality-check reminders — we record those preferences and the dates on which they were set or modified. This data is treated with heightened sensitivity and is processed exclusively for player-protection purposes.
Where applicable data protection law requires us to identify a legal basis for Processing Personal Data, we rely on the following grounds:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| KYC identity verification | Legal obligation and legitimate interests |
| Fraud detection and prevention | Legitimate interests and legal obligation |
| Responsible gambling monitoring | Legal obligation and legitimate interests |
| Customer support communications | Performance of contract and legitimate interests |
| Marketing communications (where opted in) | Consent |
| Platform analytics and improvement | Legitimate interests |
| Compliance with legal obligations | Legal obligation |
10wan processes Personal Data for the following purposes:
We share Personal Data with third-party service providers who process it exclusively on our behalf and under binding contractual obligations that prohibit independent use. These providers include:
We may disclose Personal Data to law enforcement authorities, regulatory bodies or courts where we are legally required to do so by a valid court order, regulatory direction or statutory obligation. We will endeavour, to the extent permitted by law, to notify you of such requests where we are lawfully able to do so.
In the event of a merger, acquisition, sale of assets or restructuring involving the Operator, Personal Data held in Account records may be transferred to the acquiring entity as part of that transaction, subject to equivalent data-protection obligations being maintained. You will be notified of any such transfer that materially affects how your data is handled.
10wan does not and will not sell, rent or lease your Personal Data to any third party for commercial or marketing purposes without your explicit consent.
The Platform uses cookies and similar technologies including local storage, session tokens and pixel tags to operate core features and improve your experience. The categories of cookies deployed are:
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies or set alerts for when cookies are being set. Disabling essential cookies will impair your ability to log in and use the Platform. Disabling analytics or marketing cookies will not prevent you from using core Platform features.
We retain Personal Data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following indicative retention periods apply:
When the applicable retention period has expired and no legal basis for continued retention exists, Personal Data is securely deleted or anonymised in accordance with our internal data-lifecycle procedures.
10wan employs a range of technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
The Operator and certain of its Data Processors operate infrastructure located in jurisdictions outside Pakistan. As a result, your Personal Data may be transferred to and processed in countries other than the country in which you are based. Where such transfers occur, we ensure that appropriate safeguards are in place — such as contractual protections that require the receiving party to handle data in a manner consistent with the standards set out in this Policy.
By using the Platform, you acknowledge that your Personal Data may be processed outside your home jurisdiction. If you have concerns about specific transfer arrangements, please contact us at [email protected].
Depending on the laws applicable in your jurisdiction, you may hold some or all of the following rights in relation to your Personal Data:
You may request a copy of the Personal Data we hold about you, including the categories of data, the purposes for which it is processed and the recipients to whom it has been disclosed.
You may request correction of inaccurate or incomplete Personal Data held in your Account. You can update many details directly through your account settings; for others, please contact support.
In certain circumstances, you may request deletion of your Personal Data. This right is subject to overriding legal obligations — for example, transaction records that must be retained for compliance purposes cannot be deleted on request.
You may request that we limit how we use your Personal Data in certain circumstances — for example, where you contest its accuracy while we verify a correction request.
Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request a copy of your data in a structured, commonly used and machine-readable format.
You may object to the processing of your Personal Data where that processing is based on legitimate interests or where data is used for direct marketing. Objecting to direct marketing will result in immediate cessation of such communications.
Where processing is based on your consent — for example, receipt of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.
To exercise any of the above rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing a request.
The Platform is strictly for use by adults aged 18 years or older, or the higher minimum age required by the Operator's license jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age. If we become aware that Personal Data from a minor has been submitted to the Platform, we will delete that data and close the associated Account without delay.
If you are a parent or guardian and believe that a minor under your care has registered on the Platform, please contact us immediately at [email protected].
The Platform may contain references to or integrations with third-party services — for example, game studios delivering content through the lobby, or payment gateway interfaces embedded within the cashier. These third parties operate under their own privacy policies, which are independent of this Policy. 10wan is not responsible for the privacy practices of third-party services and recommends that you review their policies independently where applicable.
10wan reserves the right to revise this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices or technological developments. When material changes are made, we will notify registered Account holders via email or an on-Platform notification, and the "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the Platform following notification of a material change constitutes your acknowledgement of the revised Policy. Where changes require renewed consent under applicable law, we will seek that consent explicitly before continuing to process your data under the updated terms.
If you have questions, concerns or requests relating to this Privacy Policy or to your Personal Data, please contact the 10wan data protection team using the details below. All communications will be handled in English or Urdu.
Response Time
Within 30 days for formal data-subject requests
Support Hours
24 hours a day, 7 days a week
Languages
English and Urdu
For questions about your gambling account specifically — including responsible gambling tools, account closure or withdrawal queries — please refer to our FAQ page or contact the same support address above.
We are committed to handling your personal information with care, transparency and respect. If you are satisfied with how 10wan approaches privacy, explore the platform and everything it has to offer — responsibly.
Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. Please play responsibly.